"Digital Omni-Channel communication" refers to the seamless integration of various digital communication channels to provide customers with a unified and consistent experience across all touchpoints. This approach allows businesses to interact with their customers across multiple platforms, such as websites, mobile apps, social media, WhatsApp, email, SMS, AI chatbots and live chat, among others.
Contact centre solutions refer to the technology and systems that organisations use to manage and handle customer interactions across various channels such as phone calls, emails, live chat, social media, and more. These solutions are designed to streamline customer communication processes, improve efficiency, enhance customer experience, and ultimately drive business growth.
It's a phone system hosted in the cloud rather than on-premises in a physical location. Traditionally, PBX systems were hardware-based and required substantial investment in infrastructure and maintenance. However, with the advent of cloud technology, PBX functionality can now be delivered through the internet.
Our Business Broadband and Direct Internet Access is business grade internet access uncontended on local traffic with free Microsoft peering enhancing your O365 user experience.
Our Direct Internet Access includes 1:1 throughput on international traffic over protected redundant routes with capacity on all major undersea cables and peering agreements with major international carriers.
Our hybrid cloud solutions provide a powerful foundation for your business, offering enhanced security measures, advanced infrastructure capabilities, reliable support services, and secure access to critical information and data. With our solutions, you can bolster your security posture, adapt to changing needs with flexibility, and ensure the protection and accessibility of your valuable assets. Experience improved agility, streamlined operations, and peace of mind knowing that your business is empowered by our comprehensive and innovative hybrid cloud solutions.
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+27 21 015 5808
